Safety at Serendipity
Serendipity exists to help people find each other. We take that responsibility seriously. Here's what you should know.
What Serendipity does and doesn’t do.
We match you with people based on what you shared in your intake. We generate a summary explaining why we think the match is worth exploring. We give you the choice to connect or pass.
We do not verify anyone’s identity. We do not verify credentials, professional licenses, degrees, or qualifications. We do not conduct background checks. We do not endorse or vouch for any user. We do not guarantee that anyone is who they say they are or can do what they claim.
When you choose to connect with someone on Serendipity, you are choosing to begin a conversation with a stranger. A stranger we think you might benefit from knowing — but a stranger nonetheless.
How to stay safe.
Trust your instincts. If something feels off about a conversation, it probably is. You can stop talking to anyone at any time for any reason. You don’t owe anyone an explanation.
Move at your own pace. You never have to share your real name, your location, your workplace, your phone number, or any other identifying information. If someone pressures you to share more than you’re comfortable with, that’s a signal.
Be cautious with money. Don’t send money to someone you’ve met on Serendipity. Don’t share financial details, bank information, or credit card numbers. Don’t invest in opportunities presented through the platform without independent verification.
Verify independently. If someone claims professional credentials — doctor, lawyer, financial advisor, contractor — verify those credentials independently before relying on their expertise. A Serendipity match is an introduction, not a background check.
Meet safely. If you choose to meet someone in person, meet in a public place. Tell a friend or family member where you’re going and who you’re meeting. Don’t get in someone’s car or go to a private location on a first meeting.
If something goes wrong.
If you experience harassment, threats, fraud, or any behavior that makes you feel unsafe, contact us immediately at safety@serendipity.com. We take every report seriously.
If you are in immediate danger, contact your local emergency services.
A note on risk.
Every human connection involves some risk. Serendipity is designed to reduce that risk — through pseudonymity, through careful matching, through moderation during intake — but we cannot eliminate it. By using Serendipity, you acknowledge that you are choosing to connect with other people at your own risk.
We believe the connections are worth it. But the choice is always yours.