What Serendipity Will and Won't Do
We built Serendipity to help people find each other. These are the rules that govern how the platform works. They're short because the principles are simple.
What we protect.
Your identity is yours. We will never ask for your real name. We will never attempt to determine who you are. We don’t sell your data. We don’t show ads. We don’t share your information with anyone unless we think you’d be interested in them too, and we tell them only what they need to know.
Your honesty is sacred. The entire platform depends on people telling the truth about what they need and what they offer. We will never use your honesty against you. We will never sell it. We will never share it with anyone except in the form of a match summary shown to someone we think you’d want to meet.
What we ask of you.
Be honest. The matching only works if you are. You’re pseudonymous here. There’s no cost to telling the truth about what you actually want and what you’re actually good at. The more honest you are, the better your matches will be.
Be here for connection, not extraction. Serendipity exists to help people find mutual value. If you’re here to take without giving — to find people to sell to, to recruit from, to collect data on, to manipulate — this isn’t the platform for you.
Respect the pseudonymity of others. If someone reveals themselves to you, that’s a gift. Don’t share their identity without their permission. If someone chooses not to reveal themselves, respect that completely.
What the intake will and won’t include.
The AI that conducts your intake will listen to you carefully, ask follow-up questions, and sometimes ask about things you haven’t mentioned if it thinks you might benefit from broader matching. You can always say no.
The intake will not include anything that could be used to harm others. This includes requests designed to identify, locate, or target specific people. Attempts to find vulnerable individuals for exploitation. Content that is threatening, harassing, or discriminatory. Personally identifying information about anyone other than yourself — and even your own identifying information will be excluded from your matchable profile.
If the intake declines to include something, it will tell you why. There is no hidden flagging. No human reviews what you said. The conversation simply continues without the problematic content.
What we charge.
Five dollars minimum per match, paid by both parties after you’ve both agreed to connect. Pay what you want above the floor. After your conversation has had time to develop, we’ll ask how it went and offer the option to tip. That’s it.
We will never add a premium tier. We will never sell your data. We will never show you ads.
What we believe.
Everyone has something to offer that someone else needs. Most of the time, those two people never find each other. We think that’s one of the biggest problems in the world and one of the most fixable. We built Serendipity to fix it.
We make money when you find someone worth finding. That’s the only way we make money. So our only job is to get better at helping you find them.
If we ever fail to live up to these principles, tell us. contact@serendipity.com. We’re listening.